Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen.
If your purchase meets any of the above criteria, contact us as soon as possible, preferably no later than twenty (20) days after the delivery date. When contacting us, please make sure to include the following information:
- Your order number and the email address you registered on the shipping information.
- Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue.
- Any other relevant information.
How long does a replacement, refund, or return take to process?
If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement, depending on your payment method.
If we request item(s) to be returned to us, we will send the qualified refund or replacement to you after receiving the return. Customers are responsible for shipping costs on returns. Shipping, handling, taxes, and any additional service costs are nonrefundable.
To qualify for a return or refund, your item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited.
We cannot accept returns or process refunds if:
- The item(s) is printed as ordered, but you “changed your mind.” We print on demand and, therefore, cannot accept returns with that inquiry.
- Our team has not reviewed and approved the return request before sending the item(s) back.
- The item(s) have been worn or washed.
- The item(s) have been altered in any way or do not have the original tags.
- The item(s) was a “Final Sale,” during time periods such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., and utilized a promo code.
- Only regular priced items may be refunded. Sale items cannot be refunded.
Wrong Size? Don’t Panic
You may exchange unworn, unused, and unwashed apparel item(s) for a different size if requested via email within ten (10) calendar days of the delivery date. We can only accept apparel exchanges for different sizes in the same design, style, and color you originally ordered.
Exchanges are limited to one. To help you pick the right size, we’ve included a sizing chart directly on the product page for most of our apparel items.
You will need to send your product back to us. We will provide you with a shipping address at the time of return. We’ll send the exchanged item your way after receiving your return. Please note that customers are responsible for shipping costs when sending back items.
Don’t hesitate to get in touch with us to review your request and start the exchange process!
Shipping returns
You will receive a shipping address from our customer service center during the return process.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Do you charge Sales Tax or VAT?
Items shipped to locations both inside and outside the US, including territories, may be subject to tax. In jurisdictions where there is an obligation to collect Sales Tax or VAT, you will see the amount applied to your order, which our software will calculate for the shipping address you have selected.
If applicable, you will see the information on the checkout page – please review it before completing your payment.
Sales Tax in the US and Territories
The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from.
· Sales Tax is calculated on the total of your order, after discount.
· The amount of tax charged to your order depends on your shipping address.
· The tax shown at checkout will be for your default address, so this may change if you change your shipping address.
Can I remove Sales Tax or VAT?
Sales Tax and VAT are calculated by software that complies with current regulations for online purchases. We will always show you how much Sales Tax or VAT you will be charged when you go to checkout.
Please review your order before completing the payment; we are obligated to make this charge and cannot remove it.
When will my order ship out?
Orders usually ship 5-7 days from the date the production process started. Actual shipping times and delivery dates may vary depending on the local postal service in your area. For domestic orders, final delivery and tracking are handled by USPS. Please keep in mind that during busy holiday’s, production may take slightly longer but rest assured, we are working as quickly as possible to get your order to you.
Also, please note that any order placed during the Christmas season should be placed prior to November 29th for the best chances to receive your item before Christmas. Holiday shipping times are often delayed by the USPS.
Do you have Gift Cards?
YES! SarcasticT now offers gift cards on our site!
Gift cards are redeemable by the bearer for merchandise only at SarcasticT.com. Cards may not be returned or redeemed for cash. Please treat this card like cash; it is not replaceable if lost, stolen or if used without authorization. If cards are not used in full prior to the expiration date, all remaining funds will be forfeited. Cards will expire after five year from the purchase date.
Please note: All gift cards are presented in a virtual format and a gift card number will be issued to your recipient via email. No physical product will be mailed to you.